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Mortgage giant Mr. Cooper data breach affects 14.7 million people. Mr. Cooper is sending data breach notifications warning that a recent cyberattack has exposed the data of 14.7 million customers who have, or previously had, mortgages with the company. Mr. Cooper (previously Nationstar Mortgage LLC) is a Dallas-based mortgage lending firm that employs approximately 9,000 people and has millions of customers. The lender is one of the largest servicers in the United States, servicing loans of $937 billion. In early November 2023, the company announced that it had been breached in a cyberattack on October 30, 2023, which it discovered the following day. In response to the unauthorized intrusion, the firm was forced to shut down all IT systems, including the online payment portal used to pay loans and mortgages. A week after the incident disclosure, Mr. Cooper announced it had found evidence that the network intruders conducting the attack had, unfortunately, accessed customer data. It was clarified that no financial information was exposed, but the exact data that had been breached was still subject to the ongoing investigation. Today, the company submitted a report to the Office of the Maine Attorney General informing that the incident impacted 14,690,284 people. The information that has been exposed to cybercriminals includes: The exposed data puts impacted individuals at risk of phishing, scams, and social engineering attacks, while bank fraud and identity theft are also possible due to the leak of bank account numbers. "Upon learning of this incident, we immediately took steps to identify and remediate it, including locking down our systems, changing account passwords, and restoring our systems," reads the notice sent to impacted customers. "We initiated a detailed review to identify personal information contained in the impacted files as part of the incident." "We are monitoring the dark web and have not seen any evidence that the data related to this incident has been further shared, published, or otherwise misused." Recipients of the notices are urged to remain vigilant against unsolicited communications and enroll in the offered 24-month identity protection service. At this time, no further details about the type of cyberattack have been disclosed, and no ransomware gangs have assumed responsibility for an attack on Mr. Cooper.

Daily Brief Summary

DATA BREACH // Mr. Cooper Mortgage Lender Suffers Massive Data Breach

Mortgage company Mr. Cooper fell victim to a cyberattack on October 30, 2023, compromising the data of 14.7 million individuals.

Attackers accessed customer data; however, no financial information was reported as exposed.

The breach prompted a shutdown of IT systems, affecting online payment portals and other services.

A notification sent to affected users included an offer for 24 months of identity protection services.

Mr. Cooper is actively monitoring the dark web for signs of misuse of the breached data but has not observed any as of the report.

Regulatory authorities, such as the Office of the Maine Attorney General, have been notified of the incident scale and details.

Ongoing investigation into the breach, with no specific details on the nature of the attack or attackers, and no claims of responsibility from any ransomware groups.