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Zello asks users to reset passwords after security incident. Zello is warning customers to reset their passwords if their account was created before November 2nd in what appears to be another security breach. Zello is a mobile service with 140 million users that allows first responders, hospitality services, transportation, and family and friends to communicate via their mobile phones using a push-to-talk app. Over the past two weeks, numerous people have received security notices from Zello on November 15th asking them to reset their app password. "Zello Security Notice - As a precaution, we are asking that you reset your Zelle app password for any account created before November 2nd, 2024," reads the Zello security notice. "We also recommend that you change your passwords for any other online services where you may have used the same password." The "Learn More" button leads to a support page on how to change the password from the Zello app. Customers who received the notice told BleepingComputer that they had not received any further information from Zello, and BleepingComputer's repeated attempts to contact the company have remained unanswered. At this point, it is unclear if Zello suffered a data breach or a credential stuffing attack, but the notice indicates that threat actors may have access to the passwords of the company's customers. As Zello says this incident only impacts customers who had accounts prior to November 2nd, this is likely when the security incident occurred. Zello previously suffered a data breach in 2020, requiring users to reset their passwords after threat actors stole customers' email addresses and hashed passwords.

Daily Brief Summary

DATA BREACH // Zello Issues Password Reset Alert After Security Incident

Zello has issued a password reset notice to users with accounts created before November 2, 2024, indicating a potential security incident.

The warning affects all user accounts, among Zello's 140 million user base, that were established prior to the stated date.

Zello’s communication services are widely used by first responders, transport services, hospitality industries, and private individuals.

Despite multiple inquiries from BleepingComputer, Zello has not provided additional details about the nature or scope of the incident.

The advisory to change passwords also extends to other services where the same passwords may have been reused, hinting at the risk of credential stuffing or direct access to user passwords.

Customers have only received the password reset prompt as the sole communication regarding this issue, with no further explanation provided.

This is not Zello's first security mishap; a similar incident in 2020 involved compromised customer emails and hashed passwords.